Refund policy

Our store offers a 14-day return window for all purchases. You may submit a return request to our support team within 14 days upon receipt of your items.

All returned goods must be resalable: brand new, unused and free of damages that hinder resale value. The full set of original packaging, accessories and official user manuals shall be sent back together with the merchandise.

To start a return request, please email our customer service at info@modernculturellc.com. All authorized returns need to be delivered to our official return address: 13765 SW 262ND ST, APT 305, HOMESTEAD, FL 33032, United States

Once your return request gets reviewed and approved, we will supply a prepaid shipping label alongside detailed packing instructions and return guidance. All shipping fees for authorized returns shall be fully covered by our store; customers do not need to bear any return delivery costs. Unauthorized returns sent without prior confirmed approval will be refused and will not be processed for refunds.

If you have any questions about return steps, feel free to contact us via the email above. We guarantee a response to all customer inquiries within 24 hours.

Product Damage & Order Issue Handling:We suggest you thoroughly inspect your parcel right after delivery. Kindly get in touch with us promptly if you receive defective, damaged or wrong items. Our staff will evaluate your case swiftly and offer appropriate solutions accordingly.